Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS407026 Mapping and Delivery Guide
Lead a process to determine and solve root cause for a complex problem

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS407026 - Lead a process to determine and solve root cause for a complex problem
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Recognise complex problem
  • Identify a complex issue which needs to be addressed
  • Undertake initial investigation of issue
  • Determine initial areas of expertise and data which may be required to analyse problem
  • Write initial definition of problem
       
Element: Develop problem-solving methodology
  • Draft a problem-solving methodology
  • Develop required approaches and protocols for obtaining required data and information
  • Establish group/s to assist with problem solving
  • Allocate tasks, responsibilities and reporting arrangements to group/s
  • Develop arrangements for consultation with required people outside of group/s
  • Apply methodology in consultation with required people
  • Obtain data and information
  • Review problem definition
  • Obtain additional data and information
  • Map causal links for problem
  • Determine indicators of problem or problem precursors
  • Identify causes which can be controlled
  • Develop solutions for controllable causes
  • Determine cost benefit for proposed solutions
  • Investigate proposed solutions for efficacy
  • Select best available solution
  • Obtain support and authorisations for proposed solution
       
Element: Check problem is solved and standardised
  • Monitor indicators of problem and problem precursor
  • Review problem solution and implementation
  • Confirm solution is standardised
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify a complex issue which needs to be addressed 
Undertake initial investigation of issue 
Determine initial areas of expertise and data which may be required to analyse problem 
Write initial definition of problem 
Draft a problem-solving methodology 
Develop required approaches and protocols for obtaining required data and information 
Establish group/s to assist with problem solving 
Allocate tasks, responsibilities and reporting arrangements to group/s 
Develop arrangements for consultation with required people outside of group/s 
Apply methodology in consultation with required people 
Obtain data and information 
Review problem definition 
Obtain additional data and information 
Map causal links for problem 
Determine indicators of problem or problem precursors 
Identify causes which can be controlled 
Develop solutions for controllable causes 
Determine cost benefit for proposed solutions 
Investigate proposed solutions for efficacy 
Select best available solution 
Obtain support and authorisations for proposed solution 
Monitor indicators of problem and problem precursor 
Review problem solution and implementation 
Confirm solution is standardised 

Forms

Assessment Cover Sheet

MSS407026 - Lead a process to determine and solve root cause for a complex problem
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS407026 - Lead a process to determine and solve root cause for a complex problem

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: